Ubiqus On Demand was founded in 2003 as Verbal Ink, a California-based company that quickly established itself as one of the leading players in the transcription services industry in the U.S. Through a range of services including transcription, voiceovers and subtitling, Verbal Ink succeeded in building long-term relationships with its clients based on mutual respect and trust.
Verbal Ink was acquired in December 2016 by Ubiqus, a premier language service provider with offices in eight countries and clients in a wide range of industries. Since its founding in 1991, Ubiqus has grown from a transcription and translation company to a full-service provider of language services, including live event support, interpretation services and innovative technologies that automate its core services.
The acquisition allowed the two companies to build on their mutual focus on providing optimal service to clients. By combining Verbal Ink’s self-service platform with the global reach and resources of Ubiqus, Ubiqus On Demand offers clients a high caliber of service with the personalized attention, flexibility and convenience they require.
Throughout its history, Verbal Ink was committed to the continuous improvement of its internal processes to provide services that exceeded clients’ expectations. Ubiqus On Demand is carrying on that commitment. We focus on learning so we can continually optimize our services, and we operate in a way that benefits both our clients and the community at large.
A Living Wage
Our transcriptionists are based in North America, and we pay them a fair living wage even while keeping rates affordable for our clients. This creates a win-win-win situation for everybody:
- Our transcriptionists can earn enough to be self-sufficient.
- Ubiqus On Demand is able to attract the top talent in the language service industry.
- Clients receive high-quality, accurate transcripts that meet or even exceed their expectations.
- Satisfied clients keep coming back to Ubiqus On Demand, which allows us to continue hiring the best professionals.
Instead of keeping costs low by any means necessary, we make a modest profit while our transcriptionists and our clients reap the rewards.
Here’s what a living wage has meant to our freelancers:
“I get to work on my own terms, while still being paid a living wage. The ability to set my own schedule and workload allows me to contribute financially to my family AND remain available to them when they need me. It’s so nice to know that I’m working for a company that cares just as much about people as it does about the bottom line.”
“I cannot put into words how valuable it has been to take an active role in my children’s early lives and development and still work steadily. The cherry on top is that it’s been a true privilege to work with their caring and professional team of Account Executives and to know that I am contributing to a company that strives to help make the busy lives of its clients and employees more manageable.”
“I looked for quite some time for a job that would allow me to provide extra income for my family while still being available to meet all of their needs. Working as a transcriptionist…. was the perfect solution. Being able to work from home enables our family more financial freedom, while still allowing me to be the mother I want to be.”
“I live in a very small town of around 300 people. Jobs are pretty scarce around here, so I can work to my heart’s content without having to spend a lot of time driving to a job. Working from home has allowed me to go to the activities of my 12 grandchildren more frequently. That has just been a big plus to me.”
One of our core tenets as a company is the idea of giving back, helping others and trying to make the world a little bit better. Paying a living wage is part of this commitment. Supporting philanthropic causes is another.
Every year, we award a scholarship to a college-bound high school senior or first-year college student with an impressive academic record.
Since 2010, Verbal Ink and Ubiqus have contributed to over 160 individual non-profits through both monetary donations and organized participation. Collectively, we have supported causes, including:
- medical research
- animal welfare
- human rights
- youth development
- hunger relief
- environmental wellness
- nature conservation
- mental health
- disaster assistance.
Our team also strives to protect the planet by maintaining in-house recycling and energy-conservation practices.
Our Approach to Technology
When it comes to technology and transcription, many people are concerned that transcription technologies will become so powerful that there’s no longer a place for humans in the process. Ubiqus On Demand sees it differently.
We don’t see technology as a competitor to our human linguists. We see it as a tool that increases efficiency.
Ubiqus Labs, the R&D division of Ubiqus Group, has invested heavily in developing proprietary AI-based solutions to improve the quality of our transcripts and translations. Our solutions combine the insights of experienced human linguists with the advancements in neural networks and are now available to you through Ubiqus On Demand.
Click here to read more about how our innovative technologies allow you to manage your projects in a more timely, cost-effective way.
What does automated transcription from Ubiqus offer that off-the-shelf tools don’t?
There are many machine transcription and translation tools on the market. Most of them rely on similar technology, which transcribes what it thinks was just spoken and then moves on to another word.
Our ASR tool does the same thing, but in a more predictive way.
- First, it breaks the audio file into smaller segments, focusing on the portions when someone is speaking.
- Next, it creates a list of possible syllables in each segment and rescores them to determine which sounds are most likely to form an accurate sentence.
- The tool uses this analysis to continue transcribing each audio segment, creating a transcript based on its prior learning.
The advantage of this method is the ability to predict what will be said next, even technical terms you might find in specialized fields like law and medicine, which leads to a more accurate transcript. By using this method, your resulting raw transcription is less raw and can be delivered faster than a transcript you’d receive from a generic transcription tool.